I replied that the rate is different for the second bedroom and I could set it up for her if she agrees to the new rate. She said she opened the door to the second bedroom, tried the bed and and asked if she could "only sleep there".
After couple of nights, the mother approached me that she has back problems and the bed in the master bedroom is uncomfortable. If I made a suggestion that the daughter might be able to help with the bags, I am baffled why it was taken the wrong way. We tell all our guests that the B&B rooms are on the 3rd floor walk-up, that I am 67 and I help when I can. Upon hearing that there is an additional charge, she eventually booked the Master Bedroom only. During the initial email exchange prior to booking, the mother asked about the second bedroom. My point is that the daughter was not present during any of the interactions I had with her parent, therefore, is not qualified to write a review without having all the facts.
#Bed and breakfast park slope brooklyn architect how to#
I appreciate the explanation that her parents don't know how to write a review, but the fact is that I had an extensive correspondence with the mother via emails prior to their booking and I saw no issue with using the internet. Response to Spost, "Uncomfortable Bed." First, this review was written by the daughter of the guests, not the person who actually stayed here and whom I had the conversations with. The location (Park Slope) is one of the best neighborhoods in Brooklyn as far as restaurants, Prospect Park, etc., although it is not well situated for going to museums in uptown Manhattan (a long 40 min subway ride away). Other than the bed, they were happy with the room, which was spacious, clean and attractive. So, in spite of the price, I guess staying at this place is like staying as someone's personal guest in their private home, and one should expect that type of reception. Now, obviously I don't mind helping my own parents, but seeing as she's the one charging $200 a night, we all thought it was weird that she wasn't willing to help out herself and instead opted to address the issue by acting like an annoying, naggy aunt. Also, the room is on the top floor, and the owner tried to convince my parents that I should carry all their luggage up the stairs. Frankly, anybody who knows anything about customer service would be more accommodating than that - the bed is the most important part of any hotel room. She told the owner about the problem and asked to change to the other bedroom in the apartment instead (which was vacant, and my mom was willing to pay extra for it), but the owner got pissy and offended and replied, "no, we can't accommodate that." My mom ended up putting towels under the mattress to level it out. My elderly mother has back problems and the mattress had large, body-sized indentations from years of wear which made for an uncomfortable sleep. I'm writing this review on behalf of my parents, who stayed here for a week this past May and don't really know how to do online reviews.
0 kommentar(er)
